Where the Amazing Chik-fil-A Customer Experience Began

This is who is getting my vote for president: Chick-fil-A.

What makes them so great is not their waffle fries or their large lemonade with extra ice, mmmm. It's the fact that kindness is woven into every thread of the fabric of their company.

Legend tells that the founder, Truett Cathy, was once in a Ritz-Carlton Hotel. Every employee he interacted with, would respond with “my pleasure” when thanked.  If you have been to a Chick-fil-A, you know that that is how they respond, as well.

That was the beginning of the inspiration for what is now the amazing Chick-fil-A customer experience.

When people think of your organization, what do they think of? What sets you apart? We all need something. And Truett Cathy is a great example that it doesn't have to be big, it just has to be consistent.



In the comments, write about a company that you think stands apart and tells us why. Let's celebrate them together.